What is the correct address on online booking?
Include the exact address of your destination or the name of your hotel. Important: the hotel address is usually indicated on your hotel voucher—the document confirming your reservation.
How do I check that my order has been accepted?
You will receive a confirmation voucher (with booking number and travel details) at the email you provided. If you don't get it, contact our manager at info@avitovip.com.
What if I have non-standard luggage?
Baggage exceeding 158 cm may be considered non-standard (e.g. skis, bicycles). Please contact us at info@avitovip.com for advice.
What should I do if my flight arrives early?
Our representative will be at the meeting point on your voucher. Please stay reachable by phone or messenger: if we cannot reach you within 2 hours, the greeter may leave the meeting point. Full waiting rules are in the Terms of Service section of the Terms and Conditions.
Do I have to pay the driver extra for waiting?
No extra airport waiting fee while you stay reachable — we track your flight and wait if it is delayed. Hotel pickups include 30 minutes from the agreed time. Full waiting rules are in the Terms.
What should I do if there is a problem with payment?
Email info@avitovip.com with details — we will help promptly. Main payment rules are in the “Payment Terms” section of the Terms and Conditions.
What language does the driver speak?
We try to match drivers who speak your language or at least English, but can't guarantee fluency in a specific language.
How do I find my driver?
At airports: go to the meeting point printed on your voucher. At hotels: wait outside or at the nearest lobby meeting point shown on the voucher.
How do I cancel an order?
Email info@avitovip.com or message WhatsApp/Telegram (footer). Free cancellation applies if you cancel at least 24 hours before pickup — see Terms “Cancellation Policy”.
How do I choose the right vehicle?
Each vehicle class shows the number of passengers and luggage pieces it can hold, with model examples. If in doubt, ask our manager.