What is the correct address on the booking form?
Include the exact address of your destination or the name of your hotel. Important: the hotel address is usually indicated on your hotel voucher—the document confirming your reservation.
How do I check that my order has been accepted?
You will receive a confirmation voucher (with booking number and travel details) at the email you provided. If you don't get it, contact our manager at info@avitovip.com.
What if I have non-standard luggage?
Baggage exceeding 158 cm may be considered non-standard (e.g. skis, bicycles). Please contact us at info@avitovip.com for advice.
What should I do if my flight arrives early?
Our representative will be at the meeting point on your voucher. Please stay reachable by phone or messenger: if we cannot reach you within 2 hours, the greeter may leave the meeting point. Full waiting rules are in the Terms of Service section of the Terms and Conditions.
Do I have to pay the driver extra for waiting?
At airports we wait without a time limit while you stay reachable on the contacts you gave; if we cannot reach you within 2 hours, the greeter may leave the meeting point. For hotel pickups, 30 minutes from the agreed time is included. We track flights when relevant. See the Terms of Service in the Terms and Conditions.
What should I do if there is a problem with payment?
Email info@avitovip.com with details — we will help promptly. Main payment rules are in the “Payment Terms” section of the Terms and Conditions.
What language does the driver speak?
We try to match drivers who speak your language or at least English, but can't guarantee fluency in a specific language.
How do I find my driver?
At airports: meeting point on your voucher. At hotels: outside or at the nearest meeting point.
How do I cancel an order?
Email info@avitovip.com or message us on WhatsApp/Telegram (footer). Refund rules for cancellations are in the “Cancellation Policy” section of the Terms and Conditions.
How do I choose the right vehicle?
Each vehicle class shows the number of passengers and luggage pieces it can hold, with model examples. If in doubt, ask our manager.